In addition, did you You should definitely post the many expected paperwork in the proper structure and without delay?

The Grievances Team acknowledged the issue, though the participant in the long run chose to Enable it go, possessing spent the money within the account and expressing a need to end using the casino. The complaint was closed with out resolution.

no nessun aggiornamento, addirittura ho inviato la carta della banca dove si evince il numero della tessera, ma continuano a declinare, io non so piu' cosa fare for each poter prelevare giustamente i miei soldi, ma qualche autorità puo intervenire ?

We've got reviewed the information concerning your request. As I can see, we sent several e-mail to 2 various e mail addresses, but regrettably, we didn't get the asked for information and facts.

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In case you have employed a card on our web site, we reserve the correct to request affirmation of ownership for that card. This coverage applies regardless of whether you intend to use the card for withdrawals.

An formidable project whose target is always to rejoice the greatest and the most liable firms in iGaming and give them the recognition they have earned.

So, In cases like this, I counsel you await your criticism resolver to get in touch While using the casino consultant and try to solve this.

An initiative we launched Together with the target to create a worldwide self-exclusion procedure, which allows susceptible players to block their usage of all on-line gambling prospects.

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We are glad to listen to that your situation continues to be solved. We'll go ahead and mark the criticism as 'settled' in our process.

For each chiarimenti il vostro supporto on the internet non è buono.mi danno delle risposte incollate da non so dove..sembra sempre che risponde uno robot.la mail risposta automatica sempre nessuno che spiega che documento e richiesto esplicita.

The Complaints Crew clarified that in accordance with the casino's terms and conditions, winnings might be confiscated if a participant made use of a payment technique not registered inside their identify. As the player had applied her partner's card for deposits, the complaint was closed on account of a breach of your casino's payment insurance policies.

Technically it is actually very hard to examine who's the owner of your payment approach within the depositing phase. This can be checked only in the account verification, which is normally finished each time a withdrawal is asked for. As a result, It is just a player's accountability to use permitted payment procedures only.